Research. Strategy. Design.

Better products and services start with understanding people

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About Digital Products, Service Experiences, and the Teams Behind Them

Working with organizations across industries, from the first research question through design and delivery.

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We've worked with Jamie on many projects and consider him an arm's length extension of our team. He's facilitated workshops and training, led product research, and worked directly with our agency and technology partners.

Paul Paruch

Vice President Digital & Payments, Atlantic Central

Services The Right Help at Any Stage

  • Research & Understanding

    • Understanding what customers need, expect, and experience
    • Finding out what is driving a gap in a product or service experience
    • Making sense of the data and feedback you already have

  • Strategy & Planning

    • Setting the direction for a new or evolving digital product or service
    • Identifying the right priorities before a significant investment is made
    • Defining how success will be measured across a product or service

  • Design & Testing

    • Designing digital products and services that work for people
    • Finding where an existing experience is falling short and what to do
    • Testing with real customers to make sure design decisions are sound

  • UX Leadership & Advisory

    • Embedded senior expertise through a product or service build
    • Aligning teams and leadership before a major product investment
    • Building internal capability for better product and service decisions
Get in touch About 20/20

Experience Partners Across Industries

  • Provincial Credit Union
  • Atlantic Central
  • OMISTA Credit Union
  • League Data
  • Dalhousie University
  • Acadia University
  • QEII Foundation
  • Halifax Regional Municipality
  • Nova Scotia Health Innovation Hub
  • City of Burlington
  • Ontario Government
  • BOYNECLARKE
  • WorkInsights
  • Ecology Action Centre
  • innerlogic
  • WOW
  • Datolite Solutions
  • CGI
  • Innovasea
  • Resulta
  • Covers
  • Saltwire
  • Stanfields
  • Safi Media
  • Melissa Pike Health & Life Coaching
  • Dashboard Marketing
  • UNUM Health
  • Digital Nova Scotia
  • Volta
  • Talkatoo
  • Swept
  • Truverus
  • Instinct
  • Garvin Allen Solutions
  • CultureAlly
  • Eden Textile
Get in touch About 20/20

Contact Let's Have a Conversation

Whether you have a project ready or just want to talk something through, get in touch. You'll hear back within one business day.

"Working with Jamie has been refreshingly different from other consultants. Easy to work with, responsive, and knowledgeable. We've brought him in on many projects, and I have no hesitation recommending him."

Chad Griffin, CEO, League Data
Jamie Gerrard, Principal Consultant
Jamie Gerrard Principal Consultant
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