A Service Design & UX Agency
People-First Design for Growth: Experiences that Drive Results.

About
Good Experiences Drive Business Success.

We help businesses create simpler, more effective digital products and service experiences that benefit customers and employees alike.

We've worked with 20/20 on many UX-related projects and consider them an arm's length extension of our team.

They've facilitated workshops and training, conducted product research and testing, and liaisons with our agency and technology partners in support of our marketing team.

20/20 is knowledgeable and reliable, and we will continue working with them!

Paul Paruch

Vice President Digital & Payments,

Atlantic Central

Services
Helping businesses build better digital products and service experiences.

Research & Understanding
  • Customer Research & Insights
  • Market Analysis
  • Experience Mapping
Strategy & Planning
  • Digital Strategy
  • Service Design
  • Performance Measurement
Design & Testing
  • Digital Product Design
  • Experience Design
  • Usability Testing
Implementation & Support
  • Design Implementation
  • Content Strategy
  • Accessibility Planning

We also offer hands-on UX training to help your team create better experiences.

Clients
Experience Across Industries.

Provincial Credit Union
Atlantic Central
OMISTA Credit Union
League Data
Dalhousie University
Acadia University
Halifax Grammar School
QEII Foundation
Halifax Regional Municipality
Nova Scotia Health Innovation Hub
City of Burlington
Ontario Government
CultureAlly
WorkInsights
Ecology Action Centre
innerlogic
WOW
Datolite Solutions
CGI
Innovasea
Resulta
Covers
Saltwire
Stanfields
Safi Media
Melissa Pike
Dashboard Marketing
UNUM Health
Digital Nova Scotia
Volta
Talkatoo
Dear Life
Civonus
Swept
Talem AI
Truverus

Work
Experience Design that Drives Results.

Telecommunications

Telecommunications

Enterprise application design, prototyping, usability testing, and development.

Higher Education

Higher Education

UX design, content consulting, and usability testing.

Home Care

Home Care

Mobile app, Admin portal, website refresh, and logo design.

Banking

Banking

Online mortgage pre-approval research and usability study.

Technology Industry Association

Technology Industry Association

UX design training for association member companies.

Veterinary

Veterinary

Dictation SaaS product UX design, team hiring and coaching.

Newspaper Publishing

Newspaper Publishing

Current state UX audit and website redesign.

Business Coaching

Business Coaching

Marketing website design.

Credit Union

Credit Union

Current state UX audit.

Contact
Ready to Create or Enhance Your Digital Products and Service Experiences?

We help businesses design and improve experiences that increase satisfaction and drive growth. Let's discuss your project.

Jamie Gerrard profile picture

Jamie Gerrard

Founder & Principal Consultant

20/20 Digital

Let's connect on LinkedIn.

Thanks for sending your message!

What happens next?

1 We'll email you within 24 hours to set up a call to discuss your project goals.

2 Next, we'll email you options for supporting you and your project.

3 Finally, we'll agree on the terms of working together and send over a proposal that includes budget estimates and a timeline.